POLICY: NEW Health Programs Association (NEW Health) is dedicated to providing services to patients and visitors in a welcoming manner that respects, protects, and promotes patient rights.
PURPOSE: To ensure that all patients and visitors of NEW Health are treated with equality, in a welcoming, nondiscriminatory manner, consistent with applicable federal and state law.
PROCEDURE: Nondiscrimination: NEW Health provides equal access to its facilities and services irrespective of age, race, culture, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, status as a victim of domestic violence or any other basis prohibited by federal, state or local law (“Protected Class”).
Equal access includes physical accommodations for disabled persons, nondiscriminatory delivery of benefits, and reasonable aid in accessing electronic health programs.
Provision of Services: NEW Health will determine eligibility for and provide services, financial aid, and other benefits to all patients similarly, without subjecting any individual to separate or different treatment based on their status in a Protected Class.
Reasonable Accommodations: NEW Health staff will inform patients of the availability and make reasonable accommodations for patients consistent with federal and state requirements.
NEW Health will provide free aids and services to patients and visitors in order for them to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats
- Language services to people whose primary language is not English
Complaints: Any person who believes that they or another person have been subjected to discrimination may file a complaint using NEW Health’s Grievance Procedure, which will provide prompt and equitable resolutions of grievances.
Any NEW Health staff member who receives a complaint or grievance will advise the complaining individual to report the problem per the Grievance Procedure and file a complaint without fear of retaliation. NEW Health staff are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint, or cooperates in an investigation of discrimination or other proceedings under federal, state, or local anti-discrimination law.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal or by mail or phone.
Notice: NEW Health will provide notices to patients regarding this Nondiscrimination Procedure and NEW Health’s commitment to providing access to and the provision of services in a welcome nondiscriminatory manner pursuant.
Last updated: March 2021